Earl W. Sasser

1 book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Earl W. Sasser, Leonard A. Schleisinger, James Heskett

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Earl W. Sasser, Leonard A. Schleisinger, James Heskett

missing duration info • missing pub info (editions)

nonfiction business informative reflective medium-paced