This is a pretty good collection of studies and thoughts on empathy. It makes some surprising points - or at least contrary to the prevailing narrative - that conformity and technology/social media aren't inherently bad or cruel, they're just tools. You can even use them to cultivate empathy.

I appreciated the nuance in the contact theory of the way the power dynamic affects benefit or lack thereof in the interaction we might assume to be equally beneficial. 

The policing example was difficult, though there was acknowledgment that police still prefer their own in group. I don't know for sure, not having much experience, but I feel the the autism example might be problematic. And another glaring issue was describing the Palestinian and Israeli contact approach as something like sports fans connecting rather than occupied/occupier in an apartheid power dynamic.

But overall, it was good to think of what empathy is and how studies have measured it, how can we increase it. There was even a discussion of decreasing your in group empathy as opposed to only increasing your own capacity for it.

Capitalism prioritizes greed, but:
"...People who stop to help others won't have the time to innovate, and will inevitably finish last. As we've seen, this is a myth--empathic individuals are more likely to succeed in a number of ways."

More hopefully:
"We are not merely individuals fighting to empathize in a world of cruelty. We are also communities, families,... that can build kindness into our culture, turning it into people's first option."