A review by spinningjenny
Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst: How to Bring Out the Best in People at Their Worst by Rick Brinkman, Rick Kirschner

informative medium-paced

3.0

Some good strategies but it got repetitive too. Mostly the key is: LISTENING and responding to people where they are.