I learned so much from this short, yet incredibly informative book. This great handbook provides all humans with a better understanding of disability and how to be mindful of disability etiquette. The book is best read slowly - one chapter at a time. There is so much to absorb in each chapter and I wanted to make sure I was processing what I was reading before heading to the next chapter in the book. It also deserves a reread and is best kept somewhere nearby as a reference. Rather than writing this in a tone that calls readers out for their mistakes, Ladau brings readers in and encourages them to think critically about how they approach disability in their everyday lives.