Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes by Karen Martin, Mike Osterling

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

Karen Martin, Mike Osterling

116 pages • first pub 2012 (editions)

informative medium-paced
Powered by AI (Beta)
Loading...

Description

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, of...

Read more

Community Reviews

Loading...

Content Warnings

Loading...