Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Ron McMillan, Kerry Patterson, Joseph Grenny

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Ron McMillan, Kerry Patterson, Joseph Grenny

301 pages • first pub 2013 (editions) user-added

nonfiction business informative medium-paced
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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the v...

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