Virtual Reference Service: From Competencies to Assessment by R. David Lankes

Virtual Reference Service: From Competencies to Assessment

R. David Lankes

missing page info Add in missing page information first pub 2007 (editions)

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Description

This new collection shares experts' best practices, foreword looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging ...

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