Dealing with Difficult People (HBR Emotional Intelligence Series) by Harvard Business Review

Dealing with Difficult People (HBR Emotional Intelligence Series)

HBR Emotional Intelligence

Harvard Business Review

2 hours first pub 2007 (editions) user-added

nonfiction business psychology informative slow-paced
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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to...

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