Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification by Terry G. Vavra
Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification
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Terry G. Vavra
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Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification

Terry G. Vavra

200 pages • first pub 2001 (editions)

informative medium-paced
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Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to maintaining thorough documentation of each process...

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