The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees by Leonard a. Schlesinger, James L. Heskett, W. Earl Sasser

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Leonard a. Schlesinger, James L. Heskett, W. Earl Sasser

400 pages • missing pub info (editions)

nonfiction business economics
Powered by AI (Beta)
Loading...

Description

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that ...

Read more

Community Reviews

Loading...

Content Warnings

Loading...