Managing the Customer Experience: Turning Customers Into Advocates by Shaun Smith, Joe Wheeler

Managing the Customer Experience: Turning Customers Into Advocates

Shaun Smith, Joe Wheeler

272 pages first pub 2002 (editions)

nonfiction business informative medium-paced
Powered by AI (Beta)
Loading...

Description

How much more profit could you make if you had customers who couldn't imagine doing business with anyone but you? In your dreams Tell that to Virgin Atlantic or Harley Davidson. How great would life be if 40% of your new business simply knocked o...

Read more

Community Reviews

Loading...

Content Warnings

Loading...