Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson, Kerry Patterson

Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior

Kerry Patterson, Kerry Patterson

346 pages • first pub 2004 (editions)

nonfiction business informative slow-paced
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The authors of the "New York Times" bestseller "Crucial Conversations" show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behaviorDiscover skills to ...

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