Air Passenger Screening: Transportation Security Administration Could Improve Complaint Processes by U. S. Government Accountability Office

Air Passenger Screening: Transportation Security Administration Could Improve Complaint Processes

U. S. Government Accountability Office

52 pages missing pub info (editions)

nonfiction politics
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The Transportation Security Administration (TSA) receives thousands of air passenger screening complaints through five mechanisms, but does not have an agency wide policy or consistent processes to guide receipt and use of such information. For ex...

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